Conference Speakers

Amy Devins

Ms. Amy Devins serves as the Crisis System Manager, leading the First Responder Services and Urgent Engagement teams at Arizona Complete Health-Complete Care Plan, the Regional Behavioral Health Agreement holder (RBHA) in 12 Arizona counties. In this role, Ms. Devins and her staff are responsible for maintaining a ubiquitous Crisis System and developing partnerships with first responder agencies to increase first responder confidence in, and usage of, crisis system and health plan alternatives to detention and emergency departments. With 15 years of experience as a detective and patrol officer in Colorado and Wyoming, Ms. Devins understands the need for robust crisis services ready to serve their communities. She is a proud University of Iowa alumna and a passionate advocate of emergency services peer support programs, Critical Incident Stress Management & Crisis service delivery, Resiliency: 5 Skills training, Mental Health First Aid (MHFA) and Crisis Intervention Teams (CIT). Additionally, Ms. Devins serves as Chair of the Hearts of Gold Police Family Outreach Foundation.

Dr. Margie Balfour

Dr. Margie Balfour is a psychiatrist and national leader in crisis care, quality improvement, outcome measurement, and law enforcement responses to behavioral health emergencies. She is the Chief of Quality & Clinical Innovation at Connections Health Solutions, where she led the transformation of the Crisis Response Center in Tucson into the centerpiece of a nationally recognized crisis system and played a vital role in Connections’ expansion into multiple states. Dr. Balfour co-authored the National Council for Mental Wellbeing’s Roadmap to the Ideal Crisis System and was a key contributor to SAMHSA’s crisis service definitions and guidelines. As an Associate Professor of Psychiatry at the University of Arizona, she conducts research to advance crisis care and study its impacts on outcomes and cost. Dr. Balfour is a sought-after speaker and consultant and has served on numerous expert panels and advisory boards for SAMHSA, the DOJ, managed care organizations, regulatory bodies, professional associations, and advocacy groups. A native of Monroe, Louisiana, Dr. Balfour earned a BA in Biology from Johns Hopkins University, followed by an MD and PhD in Neuroscience from the University of Cincinnati. She completed residency and fellowship in Community Psychiatry at the University of Texas Southwestern Medical Center in Dallas.

Dan Landers

Dan Landers has over a decade of experience in emergency response, business continuity, and public health program management. Dan currently serves as both the Emergency Response and Business Continuity Specialist and the Statewide Mental Health Block Grant Program Lead. He has served at Arizona Complete Health since 2015. Dan has led the development and implementation of statewide emergency response and business continuity plans, significantly enhancing operational resilience for unexpected hazards. His experience includes conducting business impact analyses, leading tabletop exercises, and coordinating disaster recovery efforts for the health plan. In his role as the Statewide Mental Health Block Grant Lead, Dan has designed and overseen block grant programs that outreach seriously emotionally disturbed children, seriously mentally ill adults, and individuals experiencing first-episode psychosis. Previously, as a Business Continuity and Disaster Response Coordinator at the Arizona Department of Health Services (2009-2015), Dan facilitated statewide disaster response operations and developed comprehensive emergency response plans. His leadership ensures robust preparedness and recovery strategies.

Geoff Kuhn

Currently a Deputy Director of the Public Safety Communications Department, Geoff has served the City of Tucson for 26 years in various communications roles. As part of the executive leadership team in 911 for more than 15 years, his focus has been regional 911 system oversight and the implementation of programs aimed at meeting the changing needs and expectations of urban and rural communities. Examples of these projects include the integration and co-location of crisis clinicians in the 911 center, the creation of Tucson 311 embedded within the Emergency Communications Center, and alternative emergency response models that connect community members with social services, substance abuse, and housing resources.

Joel Bunis

Mr. Joel Bunis is the Outbreak Response Division Manager for Coconino County Health and Human Services. In this role he is responsible for epidemiology, communicable disease investigations, public health emergency preparedness, injury prevention and tobacco/opioid cessation programs. Prior to joining Coconino County, Mr. Bunis was employed by the Arizona Department of Health Services in a variety of roles. Most recently he was a Lean Coach implementing a version of lean management at the health department and other state agencies by reducing waste and increasing efficiency. Joel also served as the Bureau Chief for Long Term Care responsible for regulating the long-term care industry in Arizona. Prior to joining ADHS I was a Flight paramedic in the Prescott area. A highlight of my career was being a Paramedic in NJ and a first responder to 9/11 as a confined space medical specialist on NJ-TF1. I have a BA in Business Management, an MBA in Public Administration, and am a graduate of the Harvard University National Preparedness Leadership Institute, Cohort IX.

Ana Corcoran

Ana Corcoran is an administrator for the City of Tucson’s Public Safety Communications Department and the PSAP administrator for Pima County, bringing over 20 years of experience across 911 operations, training, strategic planning, and executive leadership. She has led initiatives in employee wellness, recruiting and onboarding, policy development, and quality improvement, and has presented at national conferences on the embedded crisis specialist program within the 911 center. Ana holds specialized instructor certifications, serves on the Arizona APCO/NENA Executive Board as Administrative Secretary, and is pursuing a B.S. in Business Leadership (expected 2026). Known for building high-performing teams and integrating practical technology solutions into emergency communications, she focuses on ethical, people-centered leadership that improves outcomes for the community and first responders.